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Provide Feedback
At the end of Charles’ encounter, he is presented with a survey so he can quickly and easily provide feedback to continue to drive a world-class and patient-friendly experience.
Proactive Alerts
Our journey starts with a potential long-term care recipient, Charles Green, who was referred by a provider to the New York Medicaid Choice where he receives a text invitation to book a consultation. These notifications can be delivered based on Charles’ preferred mode of communication - text, email, or a phone call.
Self-Service Portal
Charles can visit a self-service portal where he can register and provide his health metrics, read NYMC program information and FAQs, and request support. This site is accessible from both his phone and his computer.
Charles can quickly see previous and upcoming appointments, schedule a new appointment, and modify or cancel an existing appointment on his own.
Schedule an Appointment
Scheduling an appointment is easy for Charles and he can do so with just a few clicks. He is able to select the type of appointment, choose his preferred provider (or have one automatically assigned), schedule either an on-site or virtual visit, and he can pick the perfect time that fits his schedule.
Pre-Assessment Forms
Before Charles’ appointment, he is notified to complete his pre-assessment form where he can answer some key screening questions, provide emergency contact information, and upload important documents related to his encounter.
Provide Providers a Single Source of Truth
The provider uses the HIPAA-compliant Salesforce Health Cloud to review Charles’ medical history and his responses and documents submitted in his pre-assessment form all in a single place prior to her Telehealth visit with Charles.
Agent Scheduling
Alternatively, Maximus agents can schedule assessments for patients, and the process is just as simple for them. When complete, patients receive a notification stating when, where, and who they are meeting and the providers’ calendar is automatically blocked for the session.
Agents receive calls, texts, and messages from patients to assist them in scheduling. The scheduling capability is just as easy for them. When complete, patients receive a notification stating when, where, and who they are meeting and providers’ calendar is automatically blocked for the session.
Telehealth: Customer Viewpoint with SightCall
Without having to download software or fumble with trying to set up an app, Charles clicks on his Join link and is placed into a waiting room made specifically for his encounter with his assigned provider. If Charles needs language support he can have AI-driven translation provided while he is in his session.
Telehealth: Provider Viewpoint with SightCall
Once the session begins, the provider can request to turn on his camera and microphone, as well as flip the cameras and co-browse. Any information collected during the session, pictures that are shared, or patient updates are logged in Charles’ Health Cloud record.
Provide Feedback
At the end of Charles’ encounter, he is presented with a survey so he can quickly and easily provide feedback to continue to drive a world-class and patient-friendly experience.
Proactive Alerts
Our journey starts with a potential long-term care recipient, Charles Green, who was referred by a provider to the New York Medicaid Choice where he receives a text invitation to book a consultation. These notifications can be delivered based on Charles’ preferred mode of communication - text, email, or a phone call.
Self-Service Portal
Charles can visit a self-service portal where he can register and provide his health metrics, read NYMC program information and FAQs, and request support. This site is accessible from both his phone and his computer.
Charles can quickly see previous and upcoming appointments, schedule a new appointment, and modify or cancel an existing appointment on his own.
Schedule an Appointment
Scheduling an appointment is easy for Charles and he can do so with just a few clicks. He is able to select the type of appointment, choose his preferred provider (or have one automatically assigned), schedule either an on-site or virtual visit, and he can pick the perfect time that fits his schedule.
Pre-Assessment Forms
Before Charles’ appointment, he is notified to complete his pre-assessment form where he can answer some key screening questions, provide emergency contact information, and upload important documents related to his encounter.
Provide Providers a Single Source of Truth
The provider uses the HIPAA-compliant Salesforce Health Cloud to review Charles’ medical history and his responses and documents submitted in his pre-assessment form all in a single place prior to her Telehealth visit with Charles.
Agent Scheduling
Alternatively, Maximus agents can schedule assessments for patients, and the process is just as simple for them. When complete, patients receive a notification stating when, where, and who they are meeting and the providers’ calendar is automatically blocked for the session.
Agents receive calls, texts, and messages from patients to assist them in scheduling. The scheduling capability is just as easy for them. When complete, patients receive a notification stating when, where, and who they are meeting and providers’ calendar is automatically blocked for the session.
Telehealth: Customer Viewpoint with SightCall
Without having to download software or fumble with trying to set up an app, Charles clicks on his Join link and is placed into a waiting room made specifically for his encounter with his assigned provider. If Charles needs language support he can have AI-driven translation provided while he is in his session.
Telehealth: Provider Viewpoint with SightCall
Once the session begins, the provider can request to turn on his camera and microphone, as well as flip the cameras and co-browse. Any information collected during the session, pictures that are shared, or patient updates are logged in Charles’ Health Cloud record.
Provide Feedback
At the end of Charles’ encounter, he is presented with a survey so he can quickly and easily provide feedback to continue to drive a world-class and patient-friendly experience.
