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Dive into Analytics
Senior executives are able to view agency and department level permit status including geography, type, status, and much more.
Engage Easily
Citizens are more connected today than ever before. They expect to interact with government in the same way they do with their favorite brands; using a variety of modern channels with a quick response time. Salesforce Communities allows government entities to better engage with citizens.
Find Information Quickly
With Salesforce Communities, constituents can find an online library of knowledge articles, videos, and necessary forms.
Streamline Processes
License applicants can eSign where a signature needs to be captured and make payments directly on the State portal, avoiding lengthy check mailing & processing delays.
Work Efficiently
Once the application is submitted, the constituent gets an automated email confirmation and the Service Agent receives a notification that a new case has been received.
Leverage Multiple Channels
Salesforce Omni-Channel allows citizens to submit new cases by email, web, chat, social media, and phone.
Minimize Workstreams
Once the Service Agent accepts the case, Salesforce Einstein calculates a risk score that provides the service agent the appropriate next steps. In this case, a safety inspection should be performed before a license to operate is granted. Without leaving the service console, the agent can create a work order for the inspection...
Schedule Effectively
...and schedule an appointment for a field technician to do the inspection using Salesforce Field Service Lightning. The Dispatcher has a number of smart scheduling options to make sure that the most qualified, available resource in the territory is dispatched to do the inspection.
Optimize for availability
The Dispatcher has a complete view of all service resources in the territory and can optimize resource deployment based on a configured scheduling policy (Minimize Drive Time, Customer First, etc). Service resource work hours, lunch breaks, and vacation hours are all taken into account when schedule optimization occurs.
Get Directions
In real time the Field Inspector gets a notification on his Field Service Mobile app. After opening the notification, the inspector sees all the details of the work order, including driving directions to the inspection site.
Connect Offline
From a mobile device, the Field Inspector can access equipment schematics, equipment repair instructions and guided work order line items. All changes to the record are cached on the mobile device and synced back to Salesforce automatically allowing for offline work.
Send Communications Immediately
With the inspection and payment completed a license can be granted. The Service Agent can email the applicant directly from the Service Console and attach the license to the email allowing the applicant to print and display it immediately.
Foster Interaction
The applicant receives the new license to operate and is pleased with his quick efficient interaction with the agency.
Dive into Analytics
Senior executives are able to view agency and department level permit status including geography, type, status, and much more.
Engage Easily
Citizens are more connected today than ever before. They expect to interact with government in the same way they do with their favorite brands; using a variety of modern channels with a quick response time. Salesforce Communities allows government entities to better engage with citizens.
Find Information Quickly
With Salesforce Communities, constituents can find an online library of knowledge articles, videos, and necessary forms.
Streamline Processes
License applicants can eSign where a signature needs to be captured and make payments directly on the State portal, avoiding lengthy check mailing & processing delays.
Work Efficiently
Once the application is submitted, the constituent gets an automated email confirmation and the Service Agent receives a notification that a new case has been received.
Leverage Multiple Channels
Salesforce Omni-Channel allows citizens to submit new cases by email, web, chat, social media, and phone.
Minimize Workstreams
Once the Service Agent accepts the case, Salesforce Einstein calculates a risk score that provides the service agent the appropriate next steps. In this case, a safety inspection should be performed before a license to operate is granted. Without leaving the service console, the agent can create a work order for the inspection...
Schedule Effectively
...and schedule an appointment for a field technician to do the inspection using Salesforce Field Service Lightning. The Dispatcher has a number of smart scheduling options to make sure that the most qualified, available resource in the territory is dispatched to do the inspection.
Optimize for availability
The Dispatcher has a complete view of all service resources in the territory and can optimize resource deployment based on a configured scheduling policy (Minimize Drive Time, Customer First, etc). Service resource work hours, lunch breaks, and vacation hours are all taken into account when schedule optimization occurs.
Get Directions
In real time the Field Inspector gets a notification on his Field Service Mobile app. After opening the notification, the inspector sees all the details of the work order, including driving directions to the inspection site.
Connect Offline
From a mobile device, the Field Inspector can access equipment schematics, equipment repair instructions and guided work order line items. All changes to the record are cached on the mobile device and synced back to Salesforce automatically allowing for offline work.
Send Communications Immediately
With the inspection and payment completed a license can be granted. The Service Agent can email the applicant directly from the Service Console and attach the license to the email allowing the applicant to print and display it immediately.
Foster Interaction
The applicant receives the new license to operate and is pleased with his quick efficient interaction with the agency.
Dive into Analytics
Senior executives are able to view agency and department level permit status including geography, type, status, and much more.
