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Drive Change
CRM Analytics can be used across roles — whether its managers, executives, or agents — and across the organization such as programs, budget, service, or more. Dashboards as applications bring you into the Government of the Future and drive change within your agency.
Understand Agency Status
Understand the state of your agency by looking at big picture dashboards with Salesforce's CRM Analytics. Whether you are looking at how to improve projects, reduce spending, or increase headcount, Analytics can help you track the health of your organization and easily take action on areas for improvement.
Identify Problems Fast
If you spot a problem or something that needs more clarity, you can quickly and efficiently get to a solution by posting a message directly to the chart or dashboard.
Dive Deeper
Related dashboards through quick links offer the opportunity to drill in for further analysis.
Customize Dashboards
Easily filter dashboards so you can identify how key values are affecting outcomes.
Understand the Impact
CRM Analytics can also help you understand how finances are being allocated and where they are most impactful. Allowing you to spend wisely and balance budgets.
Drill into Data
Record details can help you uncover important information.
Understand Critical Issues
Service dashboards help managers identify staffing needs, understand critical issues, and quickly resolve problems that constituents are reporting. Analytics help you spot trends, spikes, dips and view overall metrics.
Review High Performance
In order to understand high performing areas, let's look at our answered calls and drill in to a day of the week.
Set Alerts
Once you identify a trend, you can set up alerts for when data meets certain thresholds. Now you won't have to check the dashboard each day.
Drive Change
CRM Analytics can be used across roles — whether its managers, executives, or agents — and across the organization such as programs, budget, service, or more. Dashboards as applications bring you into the Government of the Future and drive change within your agency.
Understand Agency Status
Understand the state of your agency by looking at big picture dashboards with Salesforce's CRM Analytics. Whether you are looking at how to improve projects, reduce spending, or increase headcount, Analytics can help you track the health of your organization and easily take action on areas for improvement.
Identify Problems Fast
If you spot a problem or something that needs more clarity, you can quickly and efficiently get to a solution by posting a message directly to the chart or dashboard.
Dive Deeper
Related dashboards through quick links offer the opportunity to drill in for further analysis.
Customize Dashboards
Easily filter dashboards so you can identify how key values are affecting outcomes.
Understand the Impact
CRM Analytics can also help you understand how finances are being allocated and where they are most impactful. Allowing you to spend wisely and balance budgets.
Drill into Data
Record details can help you uncover important information.
Understand Critical Issues
Service dashboards help managers identify staffing needs, understand critical issues, and quickly resolve problems that constituents are reporting. Analytics help you spot trends, spikes, dips and view overall metrics.
Review High Performance
In order to understand high performing areas, let's look at our answered calls and drill in to a day of the week.
Set Alerts
Once you identify a trend, you can set up alerts for when data meets certain thresholds. Now you won't have to check the dashboard each day.
Drive Change
CRM Analytics can be used across roles — whether its managers, executives, or agents — and across the organization such as programs, budget, service, or more. Dashboards as applications bring you into the Government of the Future and drive change within your agency.
