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The engaged citizen
Build a trusting reputation with your citizens, ensuring every request is responded to. Acknowledge them wherever they are, whenever they want and across any web-enabled device.
Single view of citizen services
As a citizen, it's impossible to have a single view of all my services and interactions with my Local Government: rates instalments via post, maternal health appointments via phone, permit applications in-person, pet registration via email and over-due library book notification via a portal. Salesforce eliminates manual documents and transforms those processes into a digital-first experience, empowering the citizen with a single view of all their services and interactions with their council directly from their mobile device.
Seamlessly log requests
Log requests such as a new building permit, renewing your pet's registration or booking a venue, all within the same mobile app for a true frictionless experience. Proactively support the municipality by logging jobs and maintenance requests for vegetation pruning, street maintenance, missed bins and more - with the comfort of always be acknowledged. Intelligently pre-populate forms using location-based services and seamlessly attach photos so that service agents have all the information at their fingertips to schedule the right field service worker to perform the repair.
Track citizen interactions
Track all citizen interactions on a single screen. Services agents begin their day with an overview of their cases, CSAT and events pulled from their calendars. Intelligently push work actions to them based on their availability, capacity and capability.
Connect everything: A true single view of the citizen
Pop the callers details prior to the service agent answering the call. Through the power of Mulesoft, intelligently consume and connect all citizen data from systems such as Property, Rates, Assets and Finance - enabling service agents with that golden record or true single view of the citizen. Seamlessly connect telephony, email, social channels and more all in a single screen. Foster staff productivity and true world-class citizen experiences.
Intelligently schedule services and optimise resources
Automate appointment booking and resource scheduling. Assign service requests and dispatch vehicles based on field agents' availability, capacity, capability and location.
Perform real-time location tracking and report on jobs, travel and even breaks.
Coordinate in real-time
Acknowledge the citizen and choose whether to respond to them in-app, across their channel of choice, or both. Automatically track all citizen communication within the console and never again have to remember logins for other engagement tools or channels.
The engaged citizen
Build a trusting reputation with your citizens, ensuring every request is responded to. Acknowledge them wherever they are, whenever they want and across any web-enabled device.
Single view of citizen services
As a citizen, it's impossible to have a single view of all my services and interactions with my Local Government: rates instalments via post, maternal health appointments via phone, permit applications in-person, pet registration via email and over-due library book notification via a portal. Salesforce eliminates manual documents and transforms those processes into a digital-first experience, empowering the citizen with a single view of all their services and interactions with their council directly from their mobile device.
Seamlessly log requests
Log requests such as a new building permit, renewing your pet's registration or booking a venue, all within the same mobile app for a true frictionless experience. Proactively support the municipality by logging jobs and maintenance requests for vegetation pruning, street maintenance, missed bins and more - with the comfort of always be acknowledged. Intelligently pre-populate forms using location-based services and seamlessly attach photos so that service agents have all the information at their fingertips to schedule the right field service worker to perform the repair.
Track citizen interactions
Track all citizen interactions on a single screen. Services agents begin their day with an overview of their cases, CSAT and events pulled from their calendars. Intelligently push work actions to them based on their availability, capacity and capability.
Connect everything: A true single view of the citizen
Pop the callers details prior to the service agent answering the call. Through the power of Mulesoft, intelligently consume and connect all citizen data from systems such as Property, Rates, Assets and Finance - enabling service agents with that golden record or true single view of the citizen. Seamlessly connect telephony, email, social channels and more all in a single screen. Foster staff productivity and true world-class citizen experiences.
Intelligently schedule services and optimise resources
Automate appointment booking and resource scheduling. Assign service requests and dispatch vehicles based on field agents' availability, capacity, capability and location.
Perform real-time location tracking and report on jobs, travel and even breaks.
Coordinate in real-time
Acknowledge the citizen and choose whether to respond to them in-app, across their channel of choice, or both. Automatically track all citizen communication within the console and never again have to remember logins for other engagement tools or channels.
The engaged citizen
Build a trusting reputation with your citizens, ensuring every request is responded to. Acknowledge them wherever they are, whenever they want and across any web-enabled device.
