Track the Spread of Disease

Leverage a manual contact tracing framework to locate and inform people who may have been exposed to a pandemic by another infected person. This process will be critical to helping the public feel safe to return to work, shop, or dine out at restaurants. Once an at-risk person has been identified, these contacts will need to be given specific instructions on what to do next. Contact tracing staff potentially working in multiple locations and across a connected network of rapidly deployed command centres, will need the ability to efficiently manage large volumes of inbound and outbound communication. The staff must also coordinate resources and personnel to ensure critical follow-up steps are completed. The Salesforce Platform delivers an integrated set of capabilities that optimises contact tracing case management through a high-velocity call centre/case management console, household/relationship modelling, multi-channel support, and knowledge base.

Your government organisation can begin contact tracing with positive test results.